How is SPG Supported?
- SPG is proactively supported 24x7x365
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SPG Support: 800-393-3246 option 1
- The SPG Support Team is a group of highly trained engineers and knowledgeable network technicians. If ever you need assistance with your SPG System, our SPG helpdesk is always available.
What happens if my internet connection stops working?
- Your internet connection may stop working, but this doesn’t mean your business has to. EchoSat’s SPG standard configuration has smart automatic dial backup (DBU). When your internet connection drops out, dial backup automatically sends your transactions over a connected phone line until your internet is restored. SPG also has a cellular wireless backup option to eliminate dial lines entirely
Does the SPG service have a per transaction charge?
- SPG services are offered at an economical flat monthly price, never a per transaction fee.
How do I order SPG?
- Just click sign up for service link at the top of this page and follow the prompts.
How long does it take to get your SPG system?
- In most cases SPG ships the same day. Choose your own shipping priority, and if needed you can be up and running on high-speed with SPG within 24 hours.
Is SPG easy to install?
- Yes! We have taken great care to make SPG as easy to install as possible and enclose complete SPG install guides and install support 24x7x365
- Once you receive your SPG device and plug it into an available internet port, the SPG device will phone home and automatically register itself with the SPG network. Then just configre your point-of-sale, ATM or other EFT device by referring to the SPG install guide for your specific POS/device configuration settings
What do I do if I need more info and assistance?
- Please give us a call at: 859-389-8700 Extension #106 or #254
